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Terms and Conditions at rajalak

These terms set out the agreement between you and rajalak when you open an account, make deposits via UPI, Paytm or PhonePe, and access any part of our…

Account EligibilityUPI & Paytm DepositsWithdrawal RightsDispute ResolutionPrivacy & Data

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What These Terms Actually Cover

rajalak Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on rajalak, you confirm that you have read and accepted every clause in this agreement. These terms govern all activity on the platform: deposits made through UPI, Paytm or PhonePe; withdrawals back to the same verified payment instrument; access to live tables,

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slots and sportsbook markets; and the use of any promotional credits we make available. Access to the platform depends entirely on the laws applicable in your location — use is permitted only where local law allows. We may update these terms at any time, and the
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version published on this page on the date of your activity is the binding version. If you continue using your account after a published update, you are taken to have accepted the revised terms. Queries about any clause can be sent directly to our support team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact rajalak About These Terms

If a clause is unclear or you need a copy of the current agreement in writing, our support team is available around the clock.

Live Chat Connect directly with our support team through the live chat window on site. Available at all hours, this channel gives you a written transcript of every exchange for your records.

Email Support Send your question about any clause or account condition to our support address. We aim for a full written reply within 24 hours, with a reference number attached to your query.

Help Centre Our help centre holds the current version of these terms alongside answers to the most common account and payment questions. Useful before reaching out if you want a quick clause check.

HOW WE HANDLE POLICY

Account Security, Data and Your Rights

We keep your account data secure through encrypted storage and two-step verification at login.

Data Retention

We retain account records, transaction logs and identity documents for the period required under applicable law. Once that period expires, data is securely deleted from our systems and cannot be recovered.

Cookie Policy

Cookies on rajalak track session activity and payment preferences — for example, remembering your preferred UPI handle at checkout. You can adjust cookie settings in your browser at any time without affecting core account access.

Account Security

Your account is protected by encrypted login and session tokens that expire after inactivity. If you suspect unauthorised access, contact support immediately — we can freeze the account and initiate a verification check within the hour.

Requesting Changes

To update personal details — name, linked Paytm number, or registered email — submit a written request with supporting identity documentation. Changes take effect within two working days once verification is complete.

Account Closure

You may close your account at any time by submitting a written request through live chat or email. Any verified balance is returned to your last active PhonePe or UPI instrument before the account is deactivated.

Dispute Escalation

If a dispute about a transaction or clause is not resolved at support level, you can escalate in writing to our compliance desk. We aim to issue a final written decision within seven working days of receiving the escalation.

Common Questions About These Terms

Below are the questions we receive most often about account eligibility, data rights, payment rules and how these terms interact with your use of the platform. If your question is not covered here, reach out via live chat.

These terms apply to anyone who opens an account on rajalak. Access and eligibility depend on local law — the platform is available only where permitted under the laws of your location. By registering, you confirm that your use is lawful where you reside.

We may update these terms at any time. The revised version is published on this page with the effective date noted. Continuing to use your account after that date means you have accepted the update. We encourage you to check this page periodically.

The current version is always available on this page. If you need a dated PDF copy for personal records, contact our support team via email and we will send one within 24 hours. Reference your account ID in the request.

We hold the details you provided at registration, your transaction history including UPI and Paytm payments, and identity documents submitted for verification. You can request a full copy of this data by writing to our support team.

Submit a written request through live chat or email, describing which data you want corrected or deleted. We will verify your identity first, then process the request within the timeframe required by applicable law — usually within 30 days.

Any verified funds in your account at the time of closure are returned to your last active UPI or PhonePe instrument. We process the return after confirming your identity and completing any outstanding transaction checks, typically within two to five working days.

Start by raising the issue with our support team via live chat, providing the transaction reference number. If the response does not resolve your concern, escalate in writing to our compliance desk. A final decision is issued within seven working days of escalation.

Terms and Conditions at rajalak

How to Contact rajalak About These Terms

Account Security, Data and Your Rights

Data Retention

Cookie Policy

Account Security

Requesting Changes

Account Closure

Dispute Escalation

Common Questions About These Terms

01 Who do these terms apply to?

02 Can rajalak change these terms without notice?

03 How do I get a copy of the terms I agreed to?

04 What personal data does rajalak hold about my account?

05 How do I request correction or deletion of my data?

06 What happens to my balance if I close my account?

07 What should I do if I disagree with a transaction decision?

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