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How rajalak Handles Your Personal Data

This privacy policy explains exactly what personal data rajalak collects from you, how we use and store it, and what rights you hold over that data as an…

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rajalak How rajalak Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our privacy team is reachable through the channels below.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy email. Include your registered account name and the specific data you are asking about so we can locate your record quickly.
Live Chat Support Open the live chat window from any page on rajalak.com and ask to be connected with our account data team. Available seven days a week during platform operating hours for India account holders.
Account Settings Panel Log into your rajalak account, navigate to Settings, and use the Data and Privacy section to download a copy of your stored data or submit a correction request directly without contacting support.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

rajalak applies several layers of technical and procedural controls to keep your personal data secure from the moment you register your account to the moment you request deletion.

Data Collection Scope

We collect only the data needed to operate your account — name, contact details, payment references tied to UPI or Paytm, and device identifiers. We do not collect data beyond what your account activity requires.

Cookie Usage

Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the cookie settings link in the site footer at any time.

Account Security Controls

Passwords are stored using one-way hashing. We also support two-factor authentication on your account login, which we strongly encourage you to enable from the Security section of your account settings.

Data Retention Period

We retain your account data for as long as your account is active and for a legally required period after closure. Once that retention window closes, your data is deleted from our live systems and backup stores.

Who Has Access

Access to your personal data inside rajalak is restricted to staff whose role requires it — account verification, fraud review and customer support. Access is logged and reviewed on a regular schedule.

Requesting Changes

You can request access to, correction of, or deletion of your personal data at any time by contacting our privacy team via email or live chat. We will confirm receipt and action within five business days.

Your Privacy Questions Answered

We have put together answers to the questions we hear most often from account holders in India about how rajalak manages personal data, what rights you have, and how to exercise them.

We collect your name, email address, mobile number and the payment reference details associated with your UPI, Paytm or PhonePe transactions. Device identifiers are also logged to support account security and fraud detection.

We share data only with payment processors like UPI networks and PhonePe, and only the fields those processors need to complete your transaction. We do not sell your data or share it with advertisers.

Log into your account, go to Settings, and use the Data and Privacy section to download your stored data. You can also email our privacy team with your request and we will respond within five business days.

Yes. Contact our privacy team via email or live chat, state that you want your data deleted, and include your registered account name. We will confirm the deletion after we complete the legally required retention check.

We retain your data for the period required by applicable law after account closure. Once that window has passed, your data is removed from our live systems and from all backup stores we maintain.

We use session cookies for login continuity and analytics cookies to see which pages are used most. You can adjust or withdraw cookie consent at any time using the cookie settings link in the site footer.

Only staff in account verification, fraud review and customer support can access your personal data, and only when their role requires it. All access is logged internally and reviewed on a scheduled basis.

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