Reference

Your Rights and Our Legal Commitments

rajalak operates under a clear legal framework designed to protect your account, your data, and your rights as a user where local law permits.

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rajalak Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, need to exercise a data right, or want to dispute a decision related to your account, we have three direct contact paths available.

Email Support Send your legal query or data request to our dedicated legal team by email. Include your registered account identifier so we can locate your records quickly and respond accurately within two business days.
Live Chat Our chat team is available around the clock and can escalate legal or privacy questions to the appropriate internal team. Start a chat from any page on rajalak and reference 'legal query' at the opening.
Written Request For formal data deletion, correction, or account closure requests, submit a written request through the account settings page under 'My Rights'. We process these within the timeframe required by applicable Indian law.
HOW WE HANDLE IT

Data Handling, Security and Your Account Rights

Our approach to data protection and account security is built on concrete practices, not abstract promises.

Data Storage

Your personal data is stored on encrypted servers with access restricted to authorised personnel only. We do not hold data beyond the period required by Indian financial and identity regulations, after which records are securely deleted.

Cookie Policy

We use functional and analytics cookies to keep your session active and improve the platform. You can adjust cookie preferences at any time via the cookie banner or your browser settings without affecting your core account access.

Account Security

Two-step verification is available on all accounts and strongly encouraged. We monitor login attempts and flag unusual activity automatically, sending an alert to your registered email or phone number linked to your UPI or Paytm account.

Data Retention

Active account data is retained for the duration of your account lifetime plus the regulatory minimum period after closure. Transaction logs tied to UPI, Paytm, and PhonePe payments are kept for the period mandated by applicable Indian law.

Your Legal Rights

You may request access to your personal data, ask us to correct inaccuracies, or request deletion where no legal obligation requires us to retain it. Requests are handled within the statutory timeframe applicable in your region.

Dispute Resolution

Any dispute arising from these legal terms is subject to the jurisdiction specified in our full terms document. We encourage you to contact our legal team first — most account and data disputes are resolved without escalation.

Common Questions About Your Legal Rights on rajalak

These questions cover the most frequent legal topics raised by account holders — from how your data is used to what happens when you want it removed. If your question is not here, our legal contact paths above are the fastest route to an answer.

We collect your name, email address, mobile number, and payment identifiers such as your UPI handle or Paytm number. This data is used solely to operate your account, process transactions, and verify identity where required by law.

Yes. Submit a data access request through your account settings under 'My Rights' or by emailing our legal team. We will compile and deliver your data within the timeframe required by applicable Indian regulations.

You may request deletion via the written request channel in your account settings. We will remove data not subject to a legal retention obligation, such as transaction logs required under Indian financial rules, and confirm deletion by email.

We do not sell your data. We share it only with payment processors — UPI, Paytm, PhonePe — and identity verification services as necessary to operate your account and comply with applicable Indian law. All third parties are bound by confidentiality agreements.

After closure, we retain transaction records and identity data for the minimum period required by Indian financial and anti-money-laundering regulations. Non-essential data such as browsing preferences is deleted within 30 days of account closure.

Disputes are first handled by our legal support team, who aim to resolve most matters within five business days. Where resolution is not reached, the matter is subject to the jurisdiction specified in the full terms document, which is governed by applicable Indian law.

The complete terms document is available in your account settings under 'Legal Documents'. You can also request a copy by email. We update these documents when regulations or our practices change, and notify you via your registered email address.

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